Design for Operational Excellence - K.J.Duggan (summary)
In his book Design For Operational Excellence (Duggan, 2012), Kevin J. Duggan describes the missing part of many lean programs: creating opportunities for business growth. Yes, lean has to do with reducing waste, but why do we want that? The answer is business growth.
In this book, Duggan describes different questions that help us think about the improvement activities we have and how to improve our improvement plan. This article describes the two parts of the book that inspired me the most: how to design a self healing flow and the 9 steps of value stream mapping in an office environment. Because only when there is a self healing flow, management can focus their attention on growing the business.