Practical Problem Solving (3C & 5Why)
Next to improving the flow of goods and services in a value stream, Lean also focusses on improving the flow of problems (Ballé & Ballé, 2012). Problems are documented and solved on the team board and escalated to a higher level Team board when the team is not able to solve the problem themselves (Mann, 2005). But how do you really solve a problem? This article describes the practice of root cause analysis and the link between the root cause analysis, team boards and the kaizen loop.