Hoshin Kanri for the Lean Enterprise - T.L.Jackson (summary)
In his book Hoshin Kanri for the lean enterprise, Thomas Jackson describes Toyota´s model for Policy deployment: hoshin kanri. The hoshin kanri process consists of 7 experiments, which include all employees of an organization in the problem solving process which helps the organization as a whole to reach its targets.
The tool that supports the hoshin process, and therefore plays a vital role in this book, is the X-matrix, which is used for defining the organizational targets and the breakdown of targets to each department. The cascading of targets is not a top-down activity, but an interactive catch ball process which is documented on A3-T documents. Next to that, Jackson describes 3 models to train the organization to continuously improve their own processes and 2 lean principles to motivate teams to contribute to this process.